Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Data Protection
GDPR + UAE
Compliant Standards
Your Data, Your Rights
Full transparency
How We Handle Your Information
We are committed to protecting your personal data and being transparent about our practices.
1. Information We Collect
Personal Information & Technical Data
We may collect personal information including your full name, phone number, email address, pickup and delivery address, service preferences, and order details. Additionally, we collect technical information such as IP address, device and browser type, website usage data, and cookies/analytics data.
2. How We Use Your Information
Purpose of Data Processing
We use your information to: process pickup and delivery requests, manage service orders, provide customer support, send order updates and notifications, improve website and service experience, prevent fraud and misuse, comply with legal obligations, and send optional promotional updates.
3. Cookies
Browser Technologies
We use cookies and similar technologies to improve website performance, analyze traffic, and enhance user experience. You may disable cookies in your browser settings, but some features may not function properly.
4. Information Sharing
Third-Party Disclosure
We do not sell or rent personal information. Information may only be shared with: delivery and logistics partners, payment service providers, technology and hosting providers, and legal authorities if required under UAE law. All third parties are required to maintain confidentiality and data security.
5. Data Security
Protection Measures
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no system can guarantee 100% security.
6. Data Retention
Storage Period
We retain personal data only as long as necessary to: provide laundry pickup and delivery services, maintain service records, resolve disputes, and comply with legal requirements. After this period, data is securely deleted or anonymized.
Additional Policy Information
Important summaries of our refund, claims, and liability policies.
Refund Policy Summary
- •Orders may be cancelled before pickup without charge (unless already dispatched)
- •Once items are collected, cancellation may not always be possible
- •Refunds are only issued in approved cases
- •Approved refunds are processed within 7–14 business days
- •No refunds are applicable once service processing has started
Damage & Claims Policy Summary
- •Claims must be reported within 24 hours of delivery
- •Proof (photos/videos) is required for review
- •Pre-existing damage or fabric-related reactions are not covered
- •Approved claims are limited to the service value of the affected item only
Limitation of Liability
- •Delays caused by traffic, weather, or operational conditions in Dubai
- •Losses due to incorrect or incomplete customer information
- •Indirect, incidental, or consequential damages
- •Our total liability is limited to the value of the specific service provided
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
Laundrica LLC FZ, Dubai, United Arab Emirates
support@laundrica.com
+971 50 820 3555
By using Laundrica, you agree to this Privacy Policy. If you have any questions about how we handle your data, please don't hesitate to contact us.